WHAT HAPPENED?

Users reported issues printing to hollister, either seeing their print jobs, or releasing their print jobs.

WHEN DID IT HAPPEN?

From 5pm, December 17th through ~9:20am December 18th

WHY DID IT HAPPEN?

Following the server shutdown in the CCB machine room in preparation for the building-wide power outage, hollister was unable failover gracefully to the KACB domain controller. The print server service was restarted and print jobs began to release.

WHO IS AFFECTED?

Users attempting to print during the outage. 

WHAT DO YOU NEED TO DO?

No user action should be required. Print jobs should appear at the printers where they were release.

WHO SHOULD YOU CONTACT FOR QUESTIONS?

Feel free to contact the TSO Help Desk (CCB 148, 404.894.7065, helpdesk@cc.gatech.edu).