ANNOUNCEMENTS & EVENTS:
- Help Desk Brown Bag:
- Software Center and SelfService+ - Tuesday, September 21st from 10am to 10:45am.
- Upcoming Research On-Site Office Hours:
- Wednesday, October 7th, from 1pm to 4pm in CODA C1303 Glenwood.
- Web Team Virtual Open Office Hour:
- Thursday, September 24th at 2pm on Microsoft Teams.
- Departing Employee Equipment
- With the USG’s renewed focus on cybersecurity, there is a specific emphasis on physical security. When an employee leaves the College, their equipment should be returned to their supervisor; this includes Graduate Research Assistants or other student workers who have been issued Georgia Tech-owned equipment. The Help Desk will work with the supervisor to take possession of any computers and store them until they are needed again.
TSO BY THE NUMBERS:
838 new tickets received, and 887 tickets resolved since the last newsletter.
WHO TO CONTACT FOR HELP:
- Cybersecurity – Rick Gilbert, Associate Director of Cybersecurity, rick.gilbert@cc.gatech.edu
- Help Desk – Kim MacLeod, Director IT Engineering - Enterprise Services, kmacleod@cc.gatech.edu
- Instructional Support - Garrett Briaud, Lead, gbriaud@gatech.edu
- Operations and Infrastructure - Brian MacLeod, Systems Lead, bmacleod@cc.gatech.edu
- Research Program Support - Will Powell, Lead, will.powell@cc.gatech.edu
- Web Application Development – Veronique Topping, Lead, veronique.topping@cc.gatech.edu
RECENT ACCOMPLISHMENTS:
- The web team launched the updated version of the Machine Learning at Georgia Tech website - https://ml.gatech.edu.
- The Help Desk welcomed new and returning Student Assistants this month. Keep an eye out for them as they assist across our 4 buildings - https://support.cc.gatech.edu/inside-tso/student-assistants
- The TSO Research Support team has acquired two SpacemiT K3 Pico-ITX systems for deployment in our heterogeneous cluster environment. The K3 is particularly interesting as an early RVA23-compliant RISC-V platform, providing researchers access to a newer generation of the open RISC-V architecture and its expanded vector and other modern instruction-set capabilities.
- Team Instruction completed their normal semesterly patching, ensuring that course resources are updated and secure. One of the main resources, PACE-ICE, recently had $750,000 worth of equipment and upgrades purchased to augment this campus cluster – we expect the new computing nodes to be online later this year!
TSO TID BITS:
The importance of a single letter: This month, we received a ticket with the ominous title “Dropping of a computer.” Luckily for everyone involved, they meant ‘off,’ and no equipment was harmed in the process!