Kristofer Preza joins TSO
Kristofer Preza joined TSO as a Student Assistant on October 12, 2016. He will be part of the Help Desk staff. His office is located in CCB 148B. Please join us in welcoming him.
MacOS Sierra Upgrade Requires Latest Version of Microsoft Office
WHAT HAPPENED?
Upgrading to the latest version of MacOS, named "Sierra", can cause Microsoft Office to crash.
WHEN DID IT HAPPEN?
This issue was reported on October 13, 2016.
WHY DID IT HAPPEN?
No official explanation has yet been offered.
WHO WAS AFFECTED?
Anyone using Microsoft Office 2016 or 2011 for Mac and is planning to upgrade to MacOS Sierra.
WHAT DO YOU NEED TO DO?
TSO Help Desk Closed for Staff Retreat
WHAT'S HAPPENING?
The TSO Help Desk will be closed.
WHEN IS IT HAPPENING?
Tuesday, October 11, 2016.
WHY IS IT HAPPENING?
To attend the 2016 CoC Staff Retreat.
WHAT DO YOU NEED TO DO?
If you require IMMEDIATE assistance during that time, please call 404-385-3833.
WHO SHOULD YOU CONTACT FOR QUESTIONS?
Feel free to contact the TSO Help Desk (CCB 148, 404-894-7065, helpdesk@cc.gatech.edu).
Joshua Segraves Joins TSO
Joshua Segraves joined TSO as a Student Assistant on August 30, 2016. He will be part of the Help Desk staff. His office is located in CCB 148B. Please join us in welcoming him.
Noah Blume Joins TSO
Noah Blume joined TSO as a Student Assistant on August 29, 2016. He will be part of the Help Desk staff. His office is located in CCB 148B. Please join us in welcoming him.
TSO Help Desk Holiday Hours
WHAT'S HAPPENING?
The TSO Help Desk will close early.
WHEN IS IT HAPPENING?
At 2:00 PM on Friday, September 2, 2016.
WHY IS IT HAPPENING?
In observance of the Labor Day holiday.
WHO SHOULD YOU CONTACT FOR QUESTIONS?
Feel free to contact the TSO Help Desk (CCB 148, 404.894.7065, helpdesk@cc.gatech.edu).
Bricesen Ross Joins TSO
Bricesen Ross joined TSO as an IT Support Professional II on August 10, 2016. Bricesen will be a part of the Help Desk staff. He will be working from CCB 148B. Please join us in welcoming him.
TSO Help Desk Holiday Hours
WHAT'S HAPPENING?
The TSO Help Desk will close early.
WHEN IS IT HAPPENING?
At 2:00 PM on Friday, July 1, 2016.
WHY IS IT HAPPENING?
In observance of the Independence Day holiday.
WHO SHOULD YOU CONTACT FOR QUESTIONS?
Feel free to contact the TSO Help Desk (CCB 148, 404.894.7065, helpdesk@cc.gatech.edu).
Software Testing Procedure
Testing Pool
· TSO HD will act as the primary testing group for all new software. Software needs to be tested for a minimum of one week on TSO HD computers before the testing group is widened to all of TSO.
· If the software is particularly related to a certain department, department heads and lab managers may be voluntarily included after the first week of TSO testing or earlier if needed.