Banner/Webnow Troubleshooting

  1. Check java version: should be 181 or 191

    1. How to find java on your computer

      1. Macintosh

        1. On the top right of the screen, on the toolbar, click the macintosh apple symbol and click the system preferences.

        2. In the system preferences menu, look at the bottom bar, and click on java. Another window should pop up to display the java control panel.

      2. Windows

TSO Help Desk Holiday Hours

Submitted by admin on

WHAT'S HAPPENING?
The TSO Help Desk will close early.

 
WHEN IS IT HAPPENING?
At 2:00 PM on Friday, May 25, 2018.
 
 
WHY IS IT HAPPENING?
In observance of the Memorial Day National holiday.
 
 
WHO SHOULD YOU CONTACT FOR QUESTIONS?
Feel free to contact the TSO Help Desk (CCB 148, 404.894.7065, helpdesk@cc.gatech.edu).


 

Malwarebytes Malformed Definition Update Blocking Network Access

Submitted by admin on

WHAT'S HAPPENING?
Some users may be unable to access the network.


WHEN IS IT HAPPENING?
January 27, 2018, and ongoing.


WHY IS IT HAPPENING?
The Malwarebytes Anti-Malware (MBAM) client installed on many computers received a malformed definition update on January 27, 2018 that causes the MBAM client to block internet access.  More information can be found at the following sites.

https://www.bleepingcomputer.com/news/security/malwarebytes-update-released-to-fix-high-cpu-and-memory-usage-in-mbamservice-exe/